Refund policy
We are committed to ensuring your satisfaction with every purchase. To maintain high standards of service and product integrity, we have established clear guidelines for our return policy. Please review the following information carefully to understand your rights and responsibilities regarding returns and refunds.
Eligibility for Returns
To qualify for a return, items must meet specific conditions to ensure they can be restocked or processed appropriately. The following criteria must be met:
- The item must be unused and in the exact same condition as when you received it.
- The item must be returned in its original packaging.
Items that show signs of wear, damage, or missing original packaging may not be eligible for a refund. We reserve the right to inspect returned goods to verify their condition.
Return Time Limit
You have 14 days from the date of receipt to initiate a return request. Requests submitted after this period may not be accepted. We encourage you to inspect your order promptly upon delivery to ensure everything meets your expectations.
How to Initiate a Return
To start the return process, please do not send items back without prior authorization. Instead, follow these steps:
- Send an email to outlaws.doting6n@icloud.com with your order number and details about the item(s) you wish to return.
- Our customer service team will review your request and provide you with the return address and further instructions.
Please note: You must email us to obtain the correct return address and additional guidance before shipping any items back.
Refund Processing Time
Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Please allow 7-14 business days for the refund to be completed. The time it takes for the funds to appear in your account may vary depending on your payment provider or bank.
If you have any questions or require assistance with your return, please do not hesitate to contact us at outlaws.doting6n@icloud.com. We are here to help ensure a smooth and professional experience.
